BASF

BASF ist eines der weltweit führenden Chemieunternehmen, das innovative Lösungen für verschiedene Industrien bietet.

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<h2 class='jobSectionHeader'>ABOUT US</h2><p>Am BASF Digital Hub Madrid entwickeln wir innovative digitale Lösungen, schaffen neue Kundenerlebnisse und fördern das Wachstum von BASF. Wir setzen auf Kreativität, gemeinsames Lernen und Vielfalt in einem globalen Team, das Chancengleichheit lebt.</p><h2 class='jobSectionHeader'>WAS DICH ERWARTET</h2><p>Du bist als Unified Communications Consultant Experte f&#252;r Cisco Collaboration Plattformen und Contact Center Technologien. Deine Aufgaben umfassen:</p><ul><li>Definition der End-to-End UC-Architektur (CUCM, Unity Connection, CUBE, SIP, UCCE, Webex CC).</li><li>Steuerung der UC-Roadmap im Einklang mit Business- und Cloud-Strategien.</li><li>Verantwortung f&#252;r Dialplan-Architektur, Routing, Nummernpl&#228;ne und Governance.</li><li>Design-Entscheidungen zu Resilienz, Hochverf&#252;gbarkeit, Sicherheit und Interoperabilit&#228;t.</li><li>Erstellung und Pflege von High- und Low-Level-Designs f&#252;r UC- und Contact Center-Umgebungen.</li><li>Dokumentation von SIP-Callflows, Integrationen, Trunking-Modellen und Service-Abh&#228;ngigkeiten.</li><li>Architektur-Landschaften pflegen (CUCM/Unity-Cluster, Gateways, SBCs, UCCE, Webex CC).</li><li>Architektur-Autorit&#228;t f&#252;r alle UC-Projekte und Deployments.</li><li>Design-Reviews und Zusammenarbeit mit Netzwerk-, Security-Teams und Anbietern.</li><li>Bewertung neuer Technologien und Upgrade-Pfade.</li><li>Definition von SIP-Standards, Routing-Logik, QoS-Modellen und Sicherheitsanforderungen.</li><li>Architektur von CUBE-Deployments und SBC-Governance.</li><li>Integration von CUCM, CUBE, UCCE und Webex CC.</li><li>Guidance f&#252;r Queueing, Routing, Skill-Mapping, Failover und Cloud-Konnektivit&#228;t.</li><li>Fachliche F&#252;hrung von Engineering-Teams und Eskalationspunkt f&#252;r komplexe Designfragen.</li></ul><h2 class='jobSectionHeader'>ANFORDERUNGEN</h2><ul><li>10+ Jahre Erfahrung mit Cisco Collaboration in Enterprise-Umgebungen.</li><li>Architektur-Expertise in CUCM, Unity Connection, CUBE/SBCs, SIP, UCCE/PCCE, CVP, Finesse, Webex CC.</li><li>Starke Erfahrung mit HLD/LLD, Design-Patterns und Governance.</li><li>Tiefes Verst&#228;ndnis von Clustering, HA, Multi-Site, QoS, WAN.</li><li>F&#228;higkeit, Designs zu validieren und zu verbessern.</li><li>Erfahrung mit gro&#223;en Migrationen, PSTN-Transformationen, SIP-Konsolidierungen, Cloud-CC.</li></ul><p><strong>Bevorzugte Zertifikate</strong></p><ul><li>CCNP Collaboration</li><li>ITIL Foundation</li></ul><p><strong>Soft Skills</strong></p><ul><li>Hervorragende Dokumentations- und Analysef&#228;higkeiten.</li><li>Klare Kommunikation mit technischen und nicht-technischen Stakeholdern.</li><li>Strategisches Denken mit Fokus auf Standardisierung und Skalierbarkeit.</li></ul><h2 class='jobSectionHeader'>WAS WIR BIETEN</h2><ul><li>Sicheres Arbeitsumfeld mit Fokus auf Gesundheit und Wohlbefinden.</li><li>Flexible Arbeitszeiten und Homeoffice-M&#246;glichkeiten.</li><li>Weiterbildungs- und Entwicklungschancen.</li><li>25 Urlaubstage plus 5 zus&#228;tzliche Tage.</li><li>Innovatives, vertrauensvolles Arbeitsumfeld.</li><li>Internationale Teamarbeit und globale Projekte.</li><li>Unterst&#252;tzung bei der Umsiedlung nach Madrid.</li></ul><h2 class='jobSectionHeader'>GEHALTSBEREICH</h2><p>Wettbewerbsf&#228;higes Gehalt zwischen &#8364;60.000 und &#8364;70.000 brutto pro Jahr, je nach Erfahrung und Eignung.</p><h2 class='jobSectionHeader'>Bei BASF stimmt die Chemie</h2><p>Wir setzen auf innovative L&#246;sungen, nachhaltiges Handeln, vernetztes Denken und auf dich. Werde Teil unseres Erfolgsrezepts in einem globalen Team, das Vielfalt und Chancengleichheit unabh&#228;ngig von Geschlecht, Alter, Herkunft, sexueller Orientierung, Behinderung oder Glauben lebt.</p><p>BASF verpflichtet sich zur Einhaltung von Standards in Qualit&#228;t, Umwelt, Gesundheit, Sicherheit und Energie gem&#228;&#223; globalen Richtlinien. Wir f&#246;rdern eine Kultur der Pr&#228;vention und kontinuierlichen Verbesserung sowie verantwortungsvollen Energieeinsatz und unterst&#252;tzen Initiativen zur Effizienzsteigerung und Nachhaltigkeit.</p>

Informatik, Informationstechnik

Sonstiges

Festanstellung

Senior

Deutsch

Du gestaltest innovative Kommunikationslösungen, steuerst Design-Standards und arbeitest mit internationalen Teams an der Zukunft digitaler Zusammenarbeit. Mache jetzt den Test und finde heraus, ob du geeignet bist.

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>ABOUT US </b></H2></div><div><p>At BASF Digital Hub Madrid we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.</p><p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>WHAT YOU CAN EXPECT </b></H2></div><div><p>We are looking for a Unified Communications Consultant with deep expertise in Cisco Collaboration platforms and enterprise grade Contact Center technologies.</p><p>This role focuses on steering the UC architecture, defining design standards, documenting complex environments, and ensuring technical alignment across global regions and platforms.</p><p>The ideal candidate brings a strong architectural mindset:</p><p>✔ designs solutions,</p><p>✔ validates and governs implementations,</p><p>✔ ensures interoperability,</p><p>✔ and documents the complete UC ecosystem following enterprise architecture principles.</p><p> </p><p><strong><u>UC Architecture &amp; Strategy</u></strong><u> </u></p><ul type="disc"><li>Define the end-to-end UC architecture covering CUCM, Unity Connection, CUBE, SIP infrastructure, UCCE, and Webex CC. </li></ul><ul type="disc"><li>Drive the UC roadmap aligned with business transformation and cloud migration strategies. </li></ul><ul type="disc"><li>Own the dial plan architecture, intercluster routing, numbering plan normalization, and cross regional governance. </li></ul><ul type="disc"><li>Lead design decisions for resiliency, HA, clustering, security, and SIP interoperability. </li></ul><p><strong><u>Design &amp; Documentation Ownership</u></strong><u> </u></p><ul type="disc"><li>Produce and maintain HLDs (High-level Designs) and LLDs (Low-level Designs) for UC &amp; Contact Center environments. </li></ul><ul type="disc"><li>Document SIP call flows, integrations, trunking models, SBC logic, failover behavior, and overall service dependencies. </li></ul><ul type="disc"><li>Ensure alignment with existing design frameworks (SME/ILS, Webex CC routing logic, SBC universal call flow models). </li></ul><ul type="disc"><li>Maintain architecture landscapes including CUCM clusters, Unity clusters, voice gateways, SBCs, UCCE components, and Webex CC tenants. </li></ul><p><strong><u>Steering &amp; Governance</u></strong><u> </u></p><ul type="disc"><li>Act as architectural authority for all UC projects, changes, and new deployments. </li></ul><ul type="disc"><li>Review engineering designs and ensure consistency with standards and blueprint models. </li></ul><ul type="disc"><li>Collaborate with architects, network teams, security, and vendors to ensure integrated design governance. </li></ul><ul type="disc"><li>Evaluate new technologies, versions, and upgrade paths (e.g., CUCM, UCCE, Webex CC platform evolution). </li></ul><p><strong><u>SIP, CUBE &amp; Interoperability Leadership</u></strong><u> </u></p><ul type="disc"><li>Define SIP standards, normalization rules, routing logic, and QoS models. </li></ul><ul type="disc"><li>Architect CUBE deployments (centralized, distributed, or hybrid) and enforce SBC governance patterns. </li></ul><ul type="disc"><li>Specify security requirements, transport settings, encryption models, and interworking design guidelines. </li></ul><p><strong><u>Contact Center Architecture (UCCE, Webex CC)</u></strong><u> </u></p><ul type="disc"><li>Architect integrations between CUCM, CUBE, UCCE, and Webex CC using standardized SIP SBC frameworks. </li></ul><ul type="disc"><li>Provide guidance for queueing strategy, routing logic, skill mappings, hours of operations, failovers, and cloud interconnectivity. </li></ul><p><strong><u>Technical Leadership</u></strong><u> </u></p><ul type="disc"><li>Steer engineering teams by providing architectural guidance, design reviews, and implementation oversight. </li></ul><ul type="disc"><li>Act as the escalation point for complex design related issues. </li></ul><ul type="disc"><li>Ensure documentation, configuration standards, and architectural decisions are respected across regions. </li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>REQUIREMENTS OF THE POSITION </b></H2></div><div><ul type="disc"><li>10+ years with Cisco Collaboration technologies in enterprise environments. </li><li>Architecture level expertise with:  </li><li>Cisco CUCM, Unity Connection </li><li>Cisco CUBE / SBCs </li><li>SIP protocol (advanced signaling, interoperability, normalization, routing logic) </li><li>Cisco UCCE/PCCE, CVP, Finesse </li><li>Webex Contact Center and Webex Control Hub </li><li>Strong experience analyzing HLD/LLD, design patterns, governance frameworks, and technical standards. </li><li>Deep understanding of clustering, HA, SRST, multi‑site architectures, QoS, and WAN dependencies. </li><li>Ability to validate, challenge, and improve designs from engineering teams or vendors. </li><li>Experience with large‑scale migrations, PSTN transformations, SIP consolidations, or cloud CC adoption. </li></ul><p><strong>Preferred Certifications</strong> </p><ul type="disc"><li>CCNP Collaboration </li><li>ITIL Foundation (for alignment with change/governance processes) </li></ul><p><strong>Soft Skills</strong> </p><ul type="disc"><li>Exceptional documentation and understanding skills (HLD/LLD, diagrams, design decisions). </li><li>Ability to communicate clearly with technical and non‑technical stakeholders. </li><li>Strategic mindset with focus on standardization, simplification, and long‑term scalability. </li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>WHAT WE OFFER</b></H2></div><div><ul><li>A secure work environment because your health, safety and wellbeing is always our top priority.</li><li>Flexible work schedule and Home-office options, so that you can balance your working life and private life.</li><li>Learning and development opportunities</li><li>25 holiday days per year</li><li>5 additional days (readjustment)</li><li>A collaborative, trustful and innovative work environment</li><li>Being part of an international team and work in global projects</li><li>Relocation assistance to Madrid provided</li></ul><div><p> </p></div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>SALARY RANGE </b></H2></div><div><p>Competitive salary between €60,000 and €70,000 gross per year, depending on experience and fit for the role.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>At BASF, the chemistry is right</b></H2></div><div><p>Because we are counting on innovative solutions, sustainable actions, connected thinking and on you, become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.</p><div><div><p>At BASF, we are committed to upholding and ensuring compliance with company standards related to quality, environment, health, safety, and energy, in line with our global guidelines.</p><p>We actively promote a culture of prevention and continuous improvement, encouraging collaboration in initiatives related to quality, environmental protection, health, safety, and energy performance.</p><p>We foster responsible energy use, promoting efficiency in daily operations and supporting the identification of improvement projects and energy-saving opportunities.</p></div><p> </p></div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>HOW TO REACH US</b></H2></div><div><p>If you're interested in the position or know someone who might be and need support on how to take next steps, please send an email to felipe.bianco@partners.basf.com</p></div></div></div>

Zusätzliche Infos - gehören nicht zur Beschreibung:
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Beratung / Consulting

Netzwerkmanagement

Projektmanagement

Teilweise im Homeoffice möglich

Du entwickelst und steuerst die Architektur von Unified Communications-Lösungen mit Fokus auf Cisco Collaboration und Contact Center Technologien. Du definierst Standards, dokumentierst komplexe Umgebungen und sorgst für technische Abstimmung weltweit.

Cisco Collaboration

CUCM

Unity Connection

CUBE/SBCs

UCCE/PCCE

Finesse

Webex CC

HLD/LLD

Design-Patterns

Governance

Clustering

Multi-Site

PSTN-Transformationen

SIP-Konsolidierungen

Cloud-CC

UC-Architektur definieren

UC-Roadmap steuern

Dialplan-Architektur verantworten

Design-Entscheidungen treffen

High- und Low-Level-Designs erstellen

SIP-Callflows dokumentieren

Architektur-Landschaften pflegen

Architektur-Autorität für UC-Projekte

Design-Reviews durchführen

Neue Technologien bewerten

SIP-Standards definieren

CUBE-Deployments integrieren

CUCM, CUBE, UCCE und Webex CC integrieren

Guidance für Queueing und Routing

Fachliche Führung von Engineering-Teams

{job.title}

Gelegentliche Reisebereitschaft nötig

ABOUT USAm BASF Digital Hub Madrid entwickeln wir innovative digitale Lösungen, schaffen neue Kundenerlebnisse und fördern ...