Internal Order Management Officer

RESPONSIBILITIES

• Execute internal order processing for exports and distribution and handle returns
• Actively monitor orders across the supply chain from order confirmation to shipping status and finally to goods issue posting
• Resolve supra-regional issues (non-conformities, credits, direct debits) and clear order/delivery blocks
• Route orders to the appropriate delivery plant and coordinate closely with regional Customer Service and Purchasing
• Proactively communicate order changes to internal stakeholders and manage operational inquiries (availability, delivery times)
• Identify and propose process improvements; participate in cross-functional projects to optimize the supply chain

QUALIFICATIONS

• Bachelor or Master degree
• Relevant professional experience in sales administration and/or business customer service roles at least 2 years
• Experience with the SAP system, mainly in the SD module
• Experience in Salesforce would be an advantage
• Customer orientation and team work abilities
• Strong communication skills and ability to work in international environment
• Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
• Advanced English
• German (at least intermediate level) would be an advantage

BENEFITS

• We offer a wide benefits package: life insurance, co-financing of MultiSport card, remote work allowance, training & development programs, Company Social Benefits Fund
• With non-standard items: VIP medical care, lunch card, commuting allowance, EAP Employee Assistance Program (our total offer can be found here)
• You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, using remote work in a 3+2 hybrid model, and workation up to 3 weeks per year
• At work, our values are important to us: innovation, openness, flexibility and attractiveness