Order-To-Cash Business Solutions Specialist

RESPONSIBILITIES

• Serve as the go‑to contact for process and system-related inquiries across the Order‑To‑Cash process (team, regional and cross‑functional)
• Lead IT and supply‑chain projects independently, driving improvements in Order‑To‑Cash processes
• Act as single point of contact with central IT: define change/work requests, create, manage and execute User Acceptance Tests
• Coordinate SAP support across Europe; implement and sign off SAP business releases and manage SAP user access concepts
• Develop and maintain user training materials, including SAP trainings for the team
• Ensure data consistency and quality by defining and enforcing maintenance rules
• Monitor, analyze and present Order‑To‑Cash KPIs to stakeholders
• Log, prioritize and follow up IT tickets to resolution

QUALIFICATIONS

• Bachelor or Master degree (IT/Business Administration/E-commerce/etc.)
• Relevant professional experience in business customer service roles, supply chain processes and/or IT project management at least 5 years
• Experience with the SAP system, mainly in the SD module
• Experience in Salesforce/ e-commerce applications would be an advantage
• Customer orientation and team work abilities
• Strong communication skills and ability to work in international environment
• Data driven orientation with strong analytical capability
• Strong project management and presentation skills
• Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
• Advanced/Upper-intermediate English and German

BENEFITS

• We offer a wide benefits package: life insurance, co-financing of MultiSport card, remote work allowance, training & development programs, Company Social Benefits Fund
• With non-standard items: VIP medical care, lunch card, commuting allowance, EAP Employee Assistance Program (our total offer can be found here)
• You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, using remote work in a 3+2 hybrid model, and workation up to 3 weeks per year
• At work, our values are important to us: innovation, openness, flexibility and attractiveness