Junior Customer Service Officer

RESPONSIBILITIES

• Provide excellent customer service to dedicated customers
• Support customers along the whole Order-To-Cash process
• Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at riskRepresent your customers interests within BASF by managing your customers’ complaints and deliver professional answers
• Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
• Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards

QUALIFICATIONS

• Bachelor or Master degree
• First relevant professional experience in sales administration and/or business customer service roles would be an advantage
• Experience with the SAP system, mainly in the SD module would be an advantage
• Experience in Salesforce would be an advantage
• Customer orientation and team work abilities
• Strong communication skills and ability to work in international environment
• Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
• Upper-intermediate English and/or German
• One of the languages: French, Spanish, Italian would be an advantage

BENEFITS

• We offer a wide benefits package: life insurance, co-financing of MultiSport card, remote work allowance, training & development programs, Company Social Benefits Fund
• With non-standard items: VIP medical care, lunch card, commuting allowance, EAP Employee Assistance Program (our total offer can be found here)
• You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, using remote work in a 3+2 hybrid model, and workation up to 3 weeks per year
• At work, our values are important to us: innovation, openness, flexibility and attractiveness