Senior Customer Service Officer

RESPONSIBILITIES

• Provide excellent customer service to dedicated customers
• Support customers along the whole Order-To-Cash process
• Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk
• Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers
• Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
• Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards
• Be first-level support for team inquiries on defined operational and system-related topics to ensure smooth daily operations
• Support initiatives and projects for process optimization

QUALIFICATIONS

• Bachelor or Master degree
• Relevant professional experience in sales administration and/or business customer service roles as least 5 years
• Experience with the SAP system, mainly in the SD module
• Experience in Salesforce would be an advantage
• Customer orientation and team work abilities
• Strong communication skills and ability to work in international environment
• Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
• Advanced English and/or German
• One of the languages: French, Spanish, Italian would be an advantage

BENEFITS

• We offer a wide benefits package: life insurance, co-financing of MultiSport card, remote work allowance, training & development programs, Company Social Benefits Fund
• With non-standard items: VIP medical care, lunch card, commuting allowance, EAP Employee Assistance Program (our total offer can be found here)
• You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, using remote work in a 3+2 hybrid model, and workation up to 3 weeks per year
• At work, our values are important to us: innovation, openness, flexibility and attractiveness