BASF

BASF ist eines der weltweit führenden Chemieunternehmen, das innovative Lösungen für verschiedene Industrien bietet.

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<h2 class='jobSectionHeader'>Stellenbeschreibung</h2><ul><li>Fördere offene und transparente Kommunikation innerhalb des Teams und mit anderen Abteilungen.</li><li>Biete starke Führung und Mentoring für Teammitglieder, um Zusammenarbeit und Exzellenz zu fördern.</li><li>Setze Change-Management-Initiativen um, um Prozesse zu verbessern und die Effizienz des Teams zu steigern.</li><li>Überwache und analysiere Leistungskennzahlen. Überwache tägliche Teamaktivitäten und übernehme bei Bedarf CSR-Verantwortlichkeiten, um die Geschäftskontinuität zu gewährleisten.</li><li>Entwickle und setze Strategien um, um den Kundenservice kontinuierlich zu verbessern und hohe Kundenzufriedenheit sicherzustellen.</li></ul><h2 class='jobSectionHeader'>Anforderungen</h2><ul><li>Abschluss der High School ist erforderlich.</li><li>Erfahrung in der Leitung eines Teams ist von Vorteil.</li><li>Starke Erfahrung im Kundenservice ist erforderlich.</li><li>Hervorragende Problemlösungs- und kritische Denkfähigkeiten.</li><li>Ausgezeichnete Kommunikationsfähigkeiten, sowohl mündlich als auch schriftlich.</li><li>Gute Kenntnisse in Microsoft Office Programmen; fortgeschrittene Excel-Kenntnisse sind von Vorteil.</li><li>Kenntnisse in SAP sind erforderlich.</li><li>Gute Tastaturfähigkeiten (Geschwindigkeit und Genauigkeit) sind erforderlich.</li><li>Ressourcenreiche Kandidaten mit exzellenten Nachverfolgungsfähigkeiten zur Maximierung der Kundenzufriedenheit.</li><li>Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten; starke organisatorische Fähigkeiten und Detailgenauigkeit sind erforderlich.</li><li>Hybrides Arbeitsmodell: Mindestens 3 Tage pro Woche im Büro und 2 Tage von zu Hause aus arbeiten; in besonderen Situationen kann es erforderlich sein, ins Büro zu kommen.</li></ul><h2 class='jobSectionHeader'>Vorteile</h2><ul><li>Flexible Arbeitszeiten, wann immer möglich.</li><li>Hoch wettbewerbsfähiger Altersvorsorgeplan mit Unternehmensbeteiligung und Investitionsmöglichkeiten.</li><li>Programme zur Förderung des Wohlbefindens, einschließlich umfassender Unterstützung der psychischen Gesundheit für dich und deine Familienmitglieder im Haushalt.</li><li>Familienfördernde Leistungen (Erstattung von Kosten für Fruchtbarkeit, Adoption und Leihmutterschaft, Mutterschafts-/Elternzeit und mehr).</li><li>Backup-Kinder- und Altenpflege mit Rabattprogrammen für Familien aller Altersgruppen und Lebensphasen.</li><li>Mentoring- und Karriereentwicklungsmöglichkeiten, die es dir ermöglichen, zu teilen, zu lernen und zu gedeihen.</li><li>Matching-Geschenkprogramm, das es dir ermöglicht, die Wirkung deiner Beiträge an qualifizierte Wohltätigkeitsorganisationen zu vertiefen.</li><li>Mitarbeiterkrisenunterstützung für unerwartete Ereignisse.</li><li>Zugang zum BASF-Weinkeller, Mitarbeiterrabatte und vieles mehr!</li></ul>

Ohne Abschluss

Festanstellung

Senior

Deutsch

Du leitest ein engagiertes Team, förderst offene Kommunikation und entwickelst Strategien zur Verbesserung der Kundenzufriedenheit. Deine Führungsqualitäten sind gefragt, um ein positives Arbeitsumfeld zu schaffen. Mache jetzt den Test und finde heraus, ob du geeignet bist.

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Now Hiring! Customer Service Team Leader (ECT-Chemetall)</b></H2></div><div><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>We are looking for a Customer Service Team Leader to join our Chemetall team in Jackson, MI. </strong></span></p><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><strong>Come create chemistry with us!</strong></span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><a href="https://www.chemetall.com/">BASF/Chemetall</a>, is the Surface Treatment global business unit of BASF’s Coatings division, operating under the Chemetall brand, and a leading supplier of applied surface treatments worldwide. At <a href="https://www.chemetall.com/">BASF/Chemetall</a>, we develop and manufacture tailor-made technology and system solutions for applied surface technology. Our products protect metals from corrosion, facilitate forming and treatment, prepare parts optimally for the painting process and ensure excellent coating adhesion. Our technologies and products are used in a variety of industries and end markets such as automotive, aerospace, aluminum finishing and metal forming.  </span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">The chemical treatment of metal surfaces is <a href="https://www.chemetall.com/">BASF/Chemetall</a> core competence. The focus of our worldwide activities is on the development and implementation of customized technology and system solutions for surface treatment</span></p><p> </p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">As a<strong> Customer Care Team Lead </strong>you will provide guidance, alignment and direction to the customer service team. This role requires strong leadership skills, the ability to manage change effectively, and a commitment to fostering a positive and productive work environment.</span></p><p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">This person must be able to facilitate corporate and team objectives and ensuring high levels of customer satisfaction by driving continuous improvements. The ideal candidate will help develop an environment and culture that supports reaching departmental goals, provide necessary training to team members, communicate clear instructions and monitor procedures and policies are followed.</span></p><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">This role involves overseeing the team's daily activities, ensuring smooth operations, and maintaining accurate and insightful reports for both internal and external metrics.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>As a Customer Service Team Leader (ECT-Chemetall), you create chemistry by...</b></H2></div><div><ul style="list-style-type:disc"><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Fostering open and transparent communication within the team and with other departments.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Providing strong leadership and mentorship to team members, encouraging collaboration and excellence.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Implementing and overseeing change management initiatives to improve processes and enhance team efficiency.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Monitoring and analyzing performance metrics. Monitoring daily team activities and if needed take CSR responsibilities to maintain business continuity.</span></li><li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">Developing and executing strategies to continuously improve customer service operations and ensure high levels of customer satisfaction.</span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>If you have...</b></H2></div><div><div id="18_73933175" tabindex="0"><div id="25_"><div id="25__section"><div><div id="25__section_desc" tabindex="0"><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    High School Diploma is required. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Prior experience leading a team is preferred.  </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Strong customer service experience is required. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Exceptional problem solving and critical thinking skills. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Excellent communication skills, both verbal and written. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Proficient with Microsoft Office programs; Advanced Excel skills is preferred. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Proficient with SAP is required.</span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Proficient keyboarding skills (speed and accuracy) is required. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Candidates must be resourceful and possess excellent follow-up skills to maximize customer satisfaction. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Ability to work in a fast-paced environment; strong organizational and attention to detail skills is required. </span><br><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt">•    Hybrid Work Schedule: This position requires working in the office for a minimum of 3 days a week and 2 days working from home; for special situations you may be asked to come into the office. </span></p></div></div></div></div><div id="25__bottomIndicator"></div></div><div> </div><div id="18_73933177" tabindex="0"></div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Create your own chemistry with you@BASF</b></H2></div><div><p> </p><p style="margin-bottom:11.0px"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call <strong>you@BASF</strong>. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment. </span></span></span></p><p style="margin-bottom:16.0px"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">Just some of the many benefits we offer include:</span></span></span></p><p style="margin-bottom:16.0px"> </p><ul><li style="font-size:10.0pt"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">Flexible work arrangements whenever possible</span></span></span></li><li style="font-size:10.0pt"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">Highly competitive retirement savings plan with company match and investment options</span></span></span></li><li style="font-size:10.0pt"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">Well-being programs that include comprehensive mental health support for you and your household family members</span></span></span></li><li style="font-size:10.0pt"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)</span></span></span></li><li style="font-size:10.0pt"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">Back-up child and elder care with discount programs for families of all ages and stages</span></span></span></li><li style="font-size:10.0pt"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">Mentoring and career development opportunities that allow you to share, learn, and thrive </span></span></span></li><li style="font-size:10.0pt"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">Matching gifts program that allows you to deepen the impact of your contributions to qualified charities. </span></span></span></li><li style="font-size:10.0pt"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">Employee crisis support for when the unexpected happens</span></span></span></li><li style="font-size:10.0pt"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">Access to our BASF wine cellar, employee discounts, and much more!</span></span></span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About us</b></H2></div><div><p style="margin-bottom:11.0px"> </p><p style="margin-bottom:11.0px"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!</span></span></span></p><p style="margin-bottom:11.0px"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.</span></span></span></p><p style="margin-bottom:11.0px"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">Belong to Something Bigger. #belongatBASF</span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Privacy statement</b></H2></div><div><p> </p><p><span style="font-size:10.0pt;font-family:arial, helvetica, sans-serif">BASF takes security &amp; data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:14.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Equal employment opportunities</b></H2></div><div><p> </p><p style="margin-bottom:11.0px"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.</span></span></span></p><p style="margin-bottom:11.0px"><span style="font-size:10.0pt"><span style="font-family:Arial, sans-serif"><span style="color:black">Applicants must be currently authorized to work in the United States on a full-time basis.</span></span></span></p></div></div></div>

Zusätzliche Infos - gehören nicht zur Beschreibung:
{
  "employer": "Chemetall U.S., Inc.",
  "city": "Jackson",
  "stateabbr": "MI",
  "country": "US",
  "postalcode": "49201",
  "department": "ATS_WCMS_WEBFORM",
  "category": "Marketing & Sales",
  "locale": "en_US",
  "productservice": "",
  "posteddate": "Tue, 09 09 2025 00:00:00 GMT",
  "requiredcertification": "",
  "recruiterid": "",
  "customfield3": "f1",
  "customfield4": "l4",
  "customfield5": "t3",
  "brand": "light_green_NA"
}

Management

Teilweise im Homeoffice möglich

Als Customer Care Team Lead leitest du das Kundenserviceteam, förderst offene Kommunikation und übernimmst Führungsaufgaben. Du entwickelst Strategien zur Verbesserung der Kundenzufriedenheit und überwachst die täglichen Aktivitäten des Teams.

Kundenservice

Problemlösungsfähigkeiten

Kritisches Denken

Kommunikationsfähigkeiten

Microsoft Office

Excel

Tastaturfähigkeiten

Organisatorische Fähigkeiten

Kommunikation fördern

Führung und Mentoring bieten

Change-Management umsetzen

Leistungskennzahlen überwachen

Strategien zur Verbesserung des Kundenservice entwickeln

Customer Service Team Leader (BASF-Chemetall)

Keine Reisebereitschaft nötig

StellenbeschreibungFördere offene und transparente Kommunikation innerhalb des Teams und mit anderen Abteilungen....