Kurt J. Lesker Company

Kurt J. Lesker Company is a global vacuum science technology and business equipment company, partnering with clients in various industries, working to enable technology for a better world.

<h2 class='jobSectionHeader'>Job Summary</h2><p>Als Customer Services Representative (CSR) bist du ein zentraler Ansprechpartner für unsere bestehenden und potenziellen Kunden. Du bearbeitest ihre Bestellungen und Anfragen mit Professionalität und Effizienz. Du bist ein wertvolles Mitglied unseres Innendienstteams und spielst eine entscheidende Rolle bei der Erreichung der Unternehmensziele und der Verkaufsquoten. Du arbeitest in einem kollaborativen Teamumfeld, um Lösungen für Kunden zu liefern oder sie mit den richtigen internen Ressourcen zu verbinden.</p><h2 class='jobSectionHeader'>Overview of Responsibilities</h2><ul><li>Beantworte alle eingehenden Anrufe von Kunden und reagiere auf Kundenanfragen.</li><li>Halte einen freundlichen, höflichen und professionellen Ton bei jedem Kunden- und Kollegenkontakt.</li><li>Gib eingehende Internet- und Telefonbestellungen in das ERP-System des Unternehmens ein.</li><li>Qualifiziere Kundenanfragen und sammle relevante Informationen, um die Kunden mit den entsprechenden internen Ansprechpartnern zu verbinden.</li><li>Stelle Kunden Produkt- und Serviceinformationen zur Verfügung und erstelle und verfolge Angebote nach Bedarf.</li><li>Fördere Unternehmensprodukte durch Cross-Selling und Upselling.</li><li>Stelle sicher, dass Kundenzufriedenheitsumfragen abgeschlossen werden.</li><li>Balanciere mehrere offene Bestellungen, Angebote usw., um Unternehmensmöglichkeiten zu maximieren und die Kundenerwartungen in Bezug auf Produktqualität, Service und pünktliche Produktlieferung zu erfüllen oder zu übertreffen.</li><li>Lese und interpretiere Vertragsbedingungen und Kundenbestellungen und arbeite bei Bedarf mit dem Vertriebs- und Rechtsteam zusammen, um sicherzustellen, dass alle Kunden Transaktionen gemäß den etablierten Unternehmenspraktiken, -richtlinien und -verfahren durchgeführt werden.</li><li>Unterstütze und fördere Veränderungen mit dem unermüdlichen Wunsch, sich kontinuierlich zu verbessern.</li><li>Hilf bei der Schulung neuer Mitarbeiter nach Bedarf.</li><li>Nimm an laufenden Schulungen sowie Lern- und Entwicklungsmöglichkeiten im Bereich der Vakuumtechnologie sowie an beruflicher und persönlicher Weiterentwicklung teil.</li><li>Sei ein Verfechter und aktiver Teilnehmer an Unternehmensnachhaltigkeitsprogrammen und -möglichkeiten, die das Mitarbeiterwachstum und das Engagement in der Gemeinschaft fördern.</li><li>Weitere Aufgaben nach Bedarf.</li></ul><h2 class='jobSectionHeader'>Qualifications</h2><h3>Required</h3><ul><li>Associate Degree und/oder 3 bis 5 Jahre Erfahrung in der kundenservicebezogenen Branche.</li><li>Professionelle verbale und schriftliche Kommunikationsfähigkeiten.</li><li>Kompetent in Microsoft Office-Anwendungen.</li><li>Starke zwischenmenschliche und organisatorische Fähigkeiten.</li></ul><h3>Preferred</h3><ul><li>Bachelor-Abschluss in Betriebswirtschaft oder einem verwandten Bereich.</li><li>Erfahren in allen Microsoft Office-Anwendungen.</li><li>Erfahrung mit Dynamics AX ERP-Datenbank.</li></ul><h2 class='jobSectionHeader'>Benefits</h2><ul><li>On-site Gym und Laufstrecke.</li><li>Gesundheits- und Wellnessprogramme, einschließlich mentaler, physischer und finanzieller (On-site Yoga, Meditation, Seminare, Grippeimpfungen, Biometrics Screening, jährliche 5K- und Abfallentsorgungsveranstaltungen usw.).</li><li>Umfassende Leistungen, einschließlich Kranken-, Zahn-, Seh-, Lebens- und Invaliditätsversicherungen.</li><li>Recyclingprogramm, Solarpanels und Ladestation für Elektrofahrzeuge.</li><li>Bezahlter Urlaub.</li><li>401(k) mit Arbeitgeberbeitrag.</li><li>Veranstaltungen im gesamten Büro.</li><li>Mitarbeiteranerkennungsprogramme.</li></ul>

Ausbildung

Bachelor

Festanstellung

Junior

Senior

Deutsch

Du bist der zentrale Ansprechpartner für unsere Kunden, bearbeitest Bestellungen und Anfragen professionell und effizient. Unterstütze unser Vertriebsteam und trage zur Erreichung der Unternehmensziele bei. Arbeite im Team, um Kundenlösungen zu liefern. Mache jetzt den Test und finde heraus, ob du geeignet bist.


	
		
			Are you looking for a rewarding career in sales? Do you have excellent communication and problem-solving skills? Do you want to work for a company that values teamwork and customer satisfaction? If you answered yes to these questions, then you might be the perfect fit for our Customer Service Representative position!At the Kurt J. Lesker Company, we are passionate about designing, manufacturing, and delivering scientific vacuum systems and components for the vacuum technology market. Our products have a wide range of applications, from semiconductors to space exploration, from automotive to solar, from medical devices to many other technologies that are transforming the world. We are a dynamic, growing international company with a strong team culture and a commitment to sustainability. We have been innovating and expanding for over 70 years, thanks to our long-term vision and our ability to invest in the future.  Job Summary:As a Customer Services Representative (CSR), you will be a key point of contact for our existing and prospective customers, handling their orders and inquiries with professionalism and efficiency. You will also be a valued member of our inside sales team, playing a critical role in achieving company sales quotas and performance goals, and representing our company values. You will work in a collaborative team environment, delivering solutions to customers and/or connecting them with the right internal resources.Overview of Responsibilities:Answer all incoming phone calls from customers and respond to customer requesMaintain a friendly, courteous, professional tone during every customer and co-worker interactionEnter incoming internet and telephone orders into company the ERP systemQualify customer requests and gather relevant information to connect the customer(s) with the appropriate key internal personnelProvide customers with product and service information, and generate and follow up on quotations as requiredPromote company products via cross-selling & upsellingEnsure customer satisfaction surveys are completedBalance multiple open orders, quotes, etc., in order to maximize company opportunities and meet/exceed customer expectations relevant to product quality, service and on time product arrivalRead and interpret contract language, contract terms and conditions, and customer purchase orders, engaging sales and legal team leadership when appropriate to ensure all customer transactions are conducted in accordance with established company practices, policies and proceduresSupport and advocate change, with a relentless desire to continuously improveAssist in training new employees as requiredComplete and participate in ongoing training, as well as learning and development opportunities relevant to the vacuum technology field, as well as professional and self-developmentBe an advocate for and active participant in corporate sustainability programs and opportunities designed to foster employee growth and community engagementOther duties as assignedQualifications:RequiredAssociates Degree and/or 3 to 5 years of customer service related industry experienceProfessional verbal and written communication skillsCompetent in Microsoft Office applicationsStrong interpersonal and organizational skillsPreferredBachelor’s Degree in business or other related fieldProficient in all Microsoft Office applicationsExperience with Dynamics AX ERP databaseBenefits we offer to enhance your lifestyle: On-site Gym and Running Trail Health & Wellness Programs including mental, physical, and financial (on-site yoga, meditation, seminars, flu shots, biometrics Screening, annual 5K and waste pick up events, etc.) Comprehensive benefits, including medical, dental, vision, life and disability insurances Recycling program, solar panels and electric vehicle plug in station  Paid time off  401(k) with employer match Office-wide events Employee recognition programs #LI-HybridKurt J Lesker Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  KJLC is committed to providing reasonable accommodations for persons with disabilities (unless doing so will result in undue hardship). If you need a reasonable accommodation for any part of the employment process, please send an e-mail to our human resources department at hr@lesker.com or call (412) 387-9200 to provide the nature of your request.  
		
        
		
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Vertrieb

Dokumentation

Ausschließlich vor Ort

Als Customer Service Representative bist du der zentrale Ansprechpartner für unsere Kunden. Du bearbeitest Bestellungen und Anfragen professionell und effizient, unterstützt das Vertriebsteam und trägst zur Erreichung der Unternehmensziele bei. Du arbeitest im Team, um Kundenlösungen zu liefern.

Microsoft Office

Dynamics AX ERP

Kundenanrufe beantworten

Kundenanfragen bearbeiten

Bestellungen ins ERP-System eingeben

Kundenanfragen qualifizieren

Produkt- und Serviceinformationen bereitstellen

Cross-Selling und Upselling fördern

Kundenzufriedenheitsumfragen sicherstellen

Vertragsbedingungen lesen und interpretieren

Veränderungen unterstützen und fördern

Schulung neuer Mitarbeiter unterstützen

Teilnahme an Schulungen und Entwicklungsmöglichkeiten

Teilnahme an Nachhaltigkeitsprogrammen

Customer Service Representative

Keine Reisebereitschaft nötig

Job SummaryAls Customer Services Representative (CSR) bist du ein zentraler Ansprechpartner für unsere bestehenden und pote...