Technical Services Manager

Objectives of the Position:

• The Technical Expert for Plastic Additives will play a pivotal role in advancing BASF's market presence in India.
• This position is essential for bridging the gap between the Regional Application Center (RAC) Asia in Shanghai and the local market, ensuring that innovative solutions are tailored to meet customer needs while supporting business growth.

Main Areas of Responsibilities and Key Activities:

• Technical Services:
  • Provide expert technical services for the Plastic Additives business in India, ensuring alignment with global standards and practices.
  • Conduct product trials at customer sites to facilitate necessary product approvals, generating new business opportunities.
• Collaboration and Communication:
  • Functionally report to the Head of the Regional Application Center and administratively report to the Sales Head for Plastic Additives in India.
  • Collaborate closely with local sales teams to understand market dynamics and customer requirements.
  • Engage with global & regional marketings to align local strategies with broader business objectives.
• Market Research and Development:
  • Investigate market trends, customer needs, and competitive landscape to identify opportunities for growth.
  • Develop and implement local projects that align with global marketing initiatives, driving innovation and efficiency.
• Customer Engagement:
  • Conduct technical discussions and presentations to customers, effectively positioning plastic additives and solutions in their applications.
  • Provide technical troubleshooting support based on specific customer requests within the scope of plastic additives.
• Knowledge Sharing and Promotion:
  • Deliver technical presentations at conferences, seminars, and distributor meetings to enhance industry focus and promote BASF's offerings.
  • Actively contribute ideas for new market development and innovative solutions tailored to the Indian market.
• Cross-Functional Support:
  • Coordinate with product management, technical, marketing teams to ensure comprehensive support for customers.
  • Foster strong relationships with global and regional application centers to leverage resources and expertise.

Job Requirements :

• Master’s or PhD degree in Chemistry, Chemical Engineering, Polymer or Materials Science, or a related field. Master’s or PhD in Polymer Technology/Engineering from a reputable institution is preferred.
• Over 10 years of experience in polymer technical services or business is preferred.
• Excellent communication and interpersonal skills for effective engagement with diverse stakeholders.
• Strong analytical skills for assessing market trends and customer needs.
• Willingness to travel across India.
• Strong team player with effective communication abilities.
• Proven experience in the plastic additives industry with a strong understanding of technical applications is preferred.
• Preferred experience in a team lead role.
• Hands-on experience in polymer processing and application development is preferred.