Team Leader Customer Service Excellence & SC Digitalization

VERANTWORTLICHKEITEN

• Execute our SC digitalization strategy in alignment with corporate goals and operational supply chain teams.
• Lead a dedicated European SC team, foster its development and inspire through modern leadership.
• Identify and implement innovative SC IT solutions that automate processes, unlock new opportunities, and secure our competitiveness.
• Lead and/or support key projects – such as the implementation of a new ERP (S4/Hana), CRM and e-commerce systems – from selection to successful execution.
• Establish a service-oriented structure based on industry standards.
• Work closely with the SC management team and actively shape our strategic development as part of the extended SC leadership team.
• Manage the interface between IT and all business units to continuously improve our SC organization.

QUALIFIKATIONEN

• Bachelor degree in computer science, business informatics or equivalent qualification
• Min. 5 years of experience in an SC or IT leadership role, ideally within a manufacturing-oriented company
• Proven experience with complex digitalization projects, ERP/CRM implementations and the development of robust SC IT infrastructures
• Familiarity with Supply Chain Processes
• Proficient in the relevant IT applications e.g., SAP R/3 – SD – QM, web applications (e.g. CRM tools), e-commerce and AI tools
• Strong strategic thinking and execution skills with a willingness to drive change and a deep understanding of technology
• Exceptional interpersonal and organizational skills, with a modern leadership style characterized by effective communication, empathy, decisiveness, and a hands-on approach.
• Fluent English and German