BASF

BASF ist eines der weltweit führenden Chemieunternehmen, das innovative Lösungen für verschiedene Industrien bietet.

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<h2 class='jobSectionHeader'>RESPONSIBILITIES</h2><ul><li>Provide excellent customer service to dedicated customers</li><li>Support customers along the whole OTC process</li><li>Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk</li><li>Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers</li><li>Cooperate with various departments locally and abroad (sales, finance, logistics, transport)</li><li>Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards</li></ul><h2 class='jobSectionHeader'>QUALIFICATIONS</h2><ul><li>Bachelor or Master degree in Business Studies, Logistics, Supply Chain</li><li>Relevant professional experience at least 1-3 years</li><li>Experience with the SAP R/3 system, mainly in the SD module</li><li>Customer orientation and team work abilities</li><li>Strong communication skills and ability to work in international environment</li><li>Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment</li><li>Fluent English and additional one of the languages: Swedish, Dutch, Slovak, Portugeese, Czech, French, Italian, Hungarian, Spanish, Romanian, Turkish, German, Serbian, Croatian</li></ul><h2 class='jobSectionHeader'>BENEFITS</h2><ul><li>We send out with non-standard benefits: EAP Employee Assistance Program, VIP medical care, Lunch Pass card, day off for volunteering and transportation allowance</li><li>You will also find: free insurance packages, co-financing of the MultiSport card, development programs and a number of free on-line courses (our total offer can be found here)</li><li>You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, the possibility of using remote work</li><li>At work, our values are important to us: innovation, openness, flexibility and attractiveness</li></ul>

Wirtschaftswissenschaften

Bachelor

Master

Festanstellung

Junior

Englisch

Schwedisch

Niederländisch

Slowakisch

Portugiesisch

Tschechisch

Französisch

Italienisch

Ungarisch

Spanisch

Rumänisch

Türkisch

Deutsch

Serbisch

Kroatisch

In dieser Rolle bist du das Bindeglied zwischen unseren Kunden und verschiedenen Abteilungen. Du sorgst für reibungslose Abläufe und höchste Kundenzufriedenheit. Deine Kommunikationsstärke und Problemlösungsfähigkeiten sind gefragt. Mache jetzt den Test und finde heraus, ob du geeignet bist.

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>CUSTOMER SERVICE OFFICER</b></H2></div><div><p>In the Performance Materials Division, we develop innovative plastics and foams for all kinds of applications. Whether it is for cars, buildings or sports goods – we always look for the ideal material solution. To do this, we work closely with our customers: from production and logistics to research and sales, all the way to component testing, design consulting and simulation.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>RESPONSIBILITIES</b></H2></div><div><ul><li>Provide excellent customer service to dedicated customers</li><li>Support customers along the whole OTC process</li><li>Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk</li><li>Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers</li><li>Cooperate with various departments locally and abroad (sales, finance, logistics, transport)</li><li>Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>QUALIFICATIONS</b></H2></div><div><ul><li>Bachelor or Master degree in Business Studies, Logistics, Supply Chain  </li><li>Relevant professional experience at least 1-3 years</li><li>Experience with the SAP R/3 system, mainly in the SD module</li><li>Customer orientation and team work abilities</li><li>Strong communication skills and ability to work in international environment</li><li>Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment</li><li>Fluent English and additional one of the languages: Swedish, Dutch, Slovak, Portugeese, Czech, French, Italian, Hungarian, Spanish, Romanian, Turkish, German, Serbian, Croatian</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>BENEFITS</b></H2></div><div><ul><li>We send out with non-standard benefits: EAP Employee Assistance Program, VIP medical care, Lunch Pass card, day off for volunteering and transportation allowance</li><li>You will also find: free insurance packages, co-financing of the MultiSport card, development programs and a number of free on-line courses (our total offer can be found here)</li><li>You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, the possibility of using remote work</li><li>At work, our values are important to us: innovation, openness, flexibility and attractiveness</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>ABOUT US</b></H2></div><div><p><strong>At BASF, the chemistry is right.</strong> Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.</p></div></div></div>

Zusätzliche Infos - gehören nicht zur Beschreibung:
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  "category": "Logistics & Supply Chain Management",
  "locale": "en_US",
  "productservice": "",
  "posteddate": "Thu, 05 06 2025 00:00:00 GMT",
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  "recruiterid": "",
  "customfield3": "f10",
  "customfield4": "l4",
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Vertrieb

Logistik

Dokumentation

Teilweise im Homeoffice möglich

Als Customer Service Officer bist du verantwortlich für exzellenten Kundenservice. Du unterstützt Kunden im gesamten OTC-Prozess, überwachst Bestellungen und vertrittst Kundeninteressen. Du arbeitest mit verschiedenen Abteilungen zusammen und sorgst für eine ordnungsgemäße Dokumentation.

SAP R/3 SD Modul

Kundenorientierung

Teamarbeit

Problemlösungsfähigkeit

Kundenservice bieten

Unterstützung im OTC-Prozess

Überwachung der Auftragsabwicklung

Beschwerdemanagement

Kooperation mit Abteilungen

Dokumentation sicherstellen

Customer Service Officer

Keine Reisebereitschaft nötig

RESPONSIBILITIESProvide excellent customer service to dedicated customersSupport customers along the whole OT...