Customer Service Officer

RESPONSIBILITIES

• Provide excellent customer service to dedicated customers
• Support customers along the whole OTC process
• Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk
• Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers
• Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
• Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards

QUALIFICATIONS

• Bachelor or Master degree in Business Studies, Logistics, Supply Chain
• Relevant professional experience at least 1-3 years
• Experience with the SAP R/3 system, mainly in the SD module
• Customer orientation and team work abilities
• Strong communication skills and ability to work in international environment
• Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
• Fluent English and additional one of the languages: Swedish, Dutch, Slovak, Portugeese, Czech, French, Italian, Hungarian, Spanish, Romanian, Maroccan, Turkish

BENEFITS

• We send out with non-standard benefits: EAP Employee Assistance Program, VIP medical care, Lunch Pass card, day off for volunteering and transportation allowance
• You will also find: free insurance packages, co-financing of the MultiSport card, development programs and a number of free on-line courses (our total offer can be found here)
• You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, the possibility of using remote work
• At work, our values are important to us: innovation, openness, flexibility and attractiveness