BASF

BASF ist eines der weltweit führenden Chemieunternehmen, das innovative Lösungen für verschiedene Industrien bietet.

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<h2 class='jobSectionHeader'>RESPONSIBILITIES</h2><ul><li>Works as part of customer service team assuring high-quality service &amp; interactions with customers</li><li>Coordinates Customer Service Team to deliver best-in-class services and support management with personnel and strategic planning</li><li>Ensures service quality by participating in daily operations, managing team workload and monitoring performance</li><li>Supports &amp; enables team to find solutions for all professional questions raised by stakeholders/team members</li><li>Fosters knowledge and expertise within the organization to ensure effective training, support and know-how documentation</li><li>Gathers needs &amp; contributes with own ideas to continuous improvement &amp; digitalization</li><li>Participates in projects for efficiencies and innovation</li><li>Keep up with the latest trends to develop new tools and solutions for future customer service</li></ul><h2 class='jobSectionHeader'>QUALIFICATIONS</h2><ul><li>Master degree in business administration, supply chain or related field</li><li>3+ years of professional experience in similar position</li><li>Very good knowledge of the ERP SAP system</li><li>Ability to demonstrate strong customer focus with entrepreneurial drive</li><li>Excellent communication skills, networking and strong team orientation</li><li>High proficiency in Microsoft Office and working knowledge of customer service software, databases and tools</li><li>Fluent English and additional one of the languages: German, Spanish, Italian, French, Hungarian, Swedish, Romanian</li></ul><h2 class='jobSectionHeader'>BENEFITS</h2><ul><li>We send out with non-standard benefits: EAP Employee Assistance Program, VIP medical care, Lunch Pass card, day off for volunteering and transportation allowance</li><li>You will also find: free insurance packages, co-financing of the MultiSport card, development programs and a number of free on-line courses (our total offer can be found here)</li><li>You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, the possibility of using remote work</li><li>At work, our values are important to us: innovation, openness, flexibility and attractiveness</li></ul>

Master

Festanstellung

Senior

Englisch

Deutsch

Spanisch

Italienisch

Französisch

Ungarisch

Schwedisch

Rumänisch

Du bist Teil eines dynamischen Teams, das exzellenten Kundenservice bietet. Koordiniere das Team, unterstütze bei strategischen Planungen und trage zur kontinuierlichen Verbesserung bei. Mache jetzt den Test und finde heraus, ob du geeignet bist.

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>CUSTOMER SERVICE TEAM SPECIALIST </b></H2></div><div><p>In the Performance Materials Division, we develop innovative plastics and foams for all kinds of applications. Whether it is for cars, buildings or sports goods – we always look for the ideal material solution. To do this, we work closely with our customers: from production and logistics to research and sales, all the way to component testing, design consulting and simulation.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>RESPONSIBILITIES</b></H2></div><div><ul><li>Works as part of customer service team assuring high-quality service &amp; interactions with customers</li><li>Coordinates Customer Service Team to deliver best-in-class services and support management with personnel and strategic planning</li><li>Ensures service quality by participating in daily operations, managing team workload and monitoring performance</li><li>Supports &amp; enables team to find solutions for all professional questions raised by stakeholders/team members</li><li>Fosters knowledge and expertise within the organization to ensure effective training, support and know-how documentation</li><li>Gathers needs &amp; contributes with own ideas to continuous improvement &amp; digitalization</li><li>Participates in projects for efficiencies and innovation</li><li>Keep up with the latest trends to develop new tools and solutions for future customer service</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>QUALIFICATIONS</b></H2></div><div><ul><li>Master degree in business administration, supply chain or related field</li><li>3+ years of professional experience in similar position</li><li>Very good knowledge of the ERP SAP system</li><li>Ability to demonstrate strong customer focus with entrepreneurial drive</li><li>Excellent communication skills, networking and strong team orientation</li><li>High proficiency in Microsoft Office and working knowledge of customer service software, databases and tools</li><li>Fluent English and additional one of the languages: German, Spanish, Italian, French, Hungarian, Swedish, Romanian</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>BENEFITS</b></H2></div><div><ul><li>We send out with non-standard benefits: EAP Employee Assistance Program, VIP medical care, Lunch Pass card, day off for volunteering and transportation allowance</li><li>You will also find: free insurance packages, co-financing of the MultiSport card, development programs and a number of free on-line courses (our total offer can be found here)</li><li>You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, the possibility of using remote work</li><li>At work, our values are important to us: innovation, openness, flexibility and attractiveness</li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:18.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>ABOUT US</b></H2></div><div><p><strong>At BASF, the chemistry is right.</strong> Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.</p></div></div></div>

Zusätzliche Infos - gehören nicht zur Beschreibung:
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  "city": "Warszawa",
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  "department": "ATS_WCMS_WEBFORM",
  "category": "Logistics & Supply Chain Management",
  "locale": "en_US",
  "productservice": "",
  "posteddate": "Thu, 05 06 2025 00:00:00 GMT",
  "requiredcertification": "",
  "recruiterid": "",
  "customfield3": "f10",
  "customfield4": "l4",
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Management

Teilweise im Homeoffice möglich

Du arbeitest im Kundenservice-Team und stellst sicher, dass der Service und die Interaktionen mit Kunden von hoher Qualität sind. Du koordinierst das Team, unterstützt das Management bei der Personal- und strategischen Planung und förderst Wissen und Expertise innerhalb der Organisation.

ERP SAP

Microsoft Office

Kundendienstsoftware

Kundenservice sicherstellen

Kundendienstteam koordinieren

Servicequalität überwachen

Teamunterstützung bieten

Wissen und Expertise fördern

Bedarfe ermitteln und Ideen einbringen

An Projekten teilnehmen

Trends verfolgen

Customer Service Team Specialist

Gelegentliche Reisebereitschaft nötig

RESPONSIBILITIESWorks as part of customer service team assuring high-quality service &amp; interactions with customers...