Technical Support Manager (m/f/d) CEDI, AFS, Ionpure

Key Responsibilities:

• Provides technical support to the field sales team throughout the sales process including customer calls, site visits, proposals, and performance projections
• Sizes and selects appropriate equipment/materials based on customer requirements and input from the sales team
• Supports active programs to increase customer satisfaction. Can include, but not limited to customer satisfaction issues such as reliability issues, pricing, availability of product, spares/ product delivery, timely technical support on understanding operations of the plant etc.
• Advises in disseminating standard product knowledge and provides virtual and on-site training
• Evaluate DC power accessories through lab bench scale testing, including software and firmware updates
• Works with the Technology & Innovation team, Marketing team, the product manager, and the engineering team on the development of product improvements
• Troubleshoots installation issues by working directly with customers and sales to gather information, analyze results, determine probable causes, and develop solutions if necessary
• Reviews and interprets module failure analysis reports and makes recommendations to improve equipment performance
• Keeps up to date with regional regulatory changes that can impact equipment design and installation
• Works closely with the Global Technical Manager of Ionpure on all necessary reporting from product performance and quality perspective, in addition to training events and requirements
• Works very closely to EMEA sales team for project designs, internal and external trainings, trouble shooting, product specification etc.

Qualifications Required:

• Bachelor’s in engineering. Combination of other industry experience & education disciplines will be considered
• Minimum of 5 years of experience in water treatment or a similar industry involving process design and equipment specification. Ultrapure water experience required
• Good knowledge of water treatment processes, thorough knowledge preferred
• Understanding of electrodeionization principles and process design
• Familiarity with mechanical and electrical control systems for water treatment equipment and use of electrical test apparatus such as multimeters
• Strong written, verbal and interpersonal communications skills
• Working knowledge of Microsoft Office tools, specifically Excel, Word and PowerPoint
• Ability to read and understand P&IDs and electrical schematics, and to use engineering drawings in troubleshooting system operation.
• Customer-oriented problem solver, adept at discussing technical subjects and key value propositions with customers and salespeople alike
• Working with a sense of urgency and able to manage multiple projects at one time
• Self-starter that can work in a team environment
• Strong command in English language. Additionally, French language is strongly preferred (verbal and writing)
• Travelling: up to 40% as required

With us you win:

• A permanent position with a fixed monthly salary in line with the market for secure planning
• You will also benefit from performance-related special payments
• Professional induction is a matter of course and guaranteed, regular feedback meetings help with further development
• We will provide you with the best possible qualifications for your position through internal and external training courses
• Collaboration on challenging tasks and projects in cooperation with international colleagues
• Flat hierarchies and an open-door culture allow you to work freely
• Occupational safety and health are very important to us
• Xylem Watermark: Social commitment, sustainable products and a corporate foundation ensure a valuable contribution to our society