Salesforce Support Specialist (m/f/d)

WHAT YOU CAN EXPECT

• Serve as the key contact to support our sales team on all Salesforce-related topics to enable a consistent usage across the organization.
• Coordinating user onboarding, continuous training, roll-out of new features and consultation.
• Develop and maintain reports and dashboards for various stakeholder and stakeholder groups.
• Coordinate the global community of power-users and key-users in the organization and participate in cross-organization community activities.
• Maintain, review, and update usage rules in alignment with the Salesforce community.
• Monitor KPIs, usage, and data quality in the system according to the usage rules.
• Ensure alignment and communication of business requirements within the organization and Salesforce core team.
• Analyze data from marketing campaigns and market databases to generate business insights.

REQUIREMENTS OF THE POSITION

• Bachelor’s degree in business administration, business informatics or a related field.
• Minimum of 3 to 5 years of experience as a CRM specialist and good knowledge of Salesforce.
• Excellent problem-solving skills and the ability to work collaboratively within a team.
• Strong analytical thinking and ability to analyze complex datasets; and preparing dashboards to present these results.
• Experience in low-code programming and familiarity with any scripting/programming languages is a plus.
• Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders and senior management.
• Ability to work independently and in a global environment and a goal- and results-oriented work style.

WHAT WE OFFER

• A secure work environment because your health, safety and wellbeing is always our top priority.
• Flexible work schedule and Home-office options, so that you can balance your working life and private life.
• Learning and development opportunities
• 23 holiday days per year
• 5 additional days (readjustment)
• 2 cultural days
• A collaborative, trustful and innovative work environment
• Being part of an international team and work in global projects
• Relocation assistance to Madrid provided