Customer Service Team Leader (BASF-Chemetall)

As a Customer Service Team Leader (ECT-Chemetall), you create chemistry by...

• Fostering open and transparent communication within the team and with other departments.
• Providing strong leadership and mentorship to team members, encouraging collaboration and excellence.
• Implementing and overseeing change management initiatives to improve processes and enhance team efficiency.
• Monitoring and analyzing performance metrics. Monitoring daily team activities and if needed take CSR responsibilities to maintain business continuity.
• Developing and executing strategies to continuously improve customer service operations and ensure high levels of customer satisfaction.

If you...

• High School Diploma is required.
• Prior experience leading a team is preferred.
• Strong customer service experience is required.
• Exceptional problem solving and critical thinking skills.
• Excellent communication skills, both verbal and written.
• Proficient with Microsoft Office programs; Advanced Excel skills is preferred.
• Proficient with SAP is required.
• Proficient keyboarding skills (speed and accuracy) is required.
• Candidates must be resourceful and possess excellent follow-up skills to maximize customer satisfaction.
• Ability to work in a fast-paced environment; strong organizational and attention to detail skills is required.
• Hybrid Work Schedule: This position requires working in the office for a minimum of 3 days a week and 2 days working from home; for special situations you may be asked to come into the office.

Create your own chemistry with you@BASF

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!