Assistant Manager Customer Service

Main Tasks

• Perform Sales and Delivery Order Management tasks
• Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
• Support Credit Management, Billing and Accounts Receivable Follow-up
• Manage Master Data maintenance process to ensure effective order management
• Handle customer complaints via Non-conformance Management (NCM) system
• Actively communicate status, investigation results, corrective actions to customer
• Support implementation of business rules related to customer order management process
• Provide order status report and track customer orders, transactional report creation & circulation and timely following up for documentation
• Contribute to further development of customer care organization in Asia Pacific, fostering a culture of customer focus in the team
• Capture market intelligence from daily interactions with customers & share with the business as appropriate

Personal Competencies:

• Demonstrate Customer Focus
• Collaborate for Achievement
• Communicate Effectively

Functional / Technical Competencies:

• Well versed with SAP OTC processes
• Good understanding of the products / services of relevant business segments
• Good knowledge of the business processes
• Service Excellence Competencies